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SCENTMATCH

Delete your ScentMatch account

You can delete your ScentMatch account and all associated data at any time — from the app, or by email if you no longer have the app.

Version française ci-dessous

Option 1 — In the app (fastest)

  1. Open ScentMatch and sign in.
  2. Go to Profile.
  3. Tap Delete my account.
  4. Confirm. You are signed out and your data is deleted.

Option 2 — By email

Send an email from the address linked to your account to tlt.corporation.contact@gmail.com with the subject “Delete my ScentMatch account”. We confirm and complete the deletion within 30 days (usually much sooner). If the request comes from another address, we will ask you to confirm through a sign-in link sent to your account email.

What is deleted

  • Your account (email address, user ID, display name, avatar)
  • Your scent wardrobe: bottles, decants, samples, wishlist and signature scent
  • Your Scent of the Day history and personal notes
  • Your reviews and ratings
  • Your preferences and privacy settings stored on our servers

Data is removed from our live database immediately when you delete in-app, and from encrypted backups within 30 days.

What may be kept

  • Pseudonymous analytics events (up to 14 months) and crash reports (up to 90 days) that are not linked to your account.
  • Aggregated, anonymous statistics (for example, a fragrance’s average rating) that no longer identify you.
  • Records we are legally required to keep, such as correspondence about a legal claim.

You can also reset your device’s advertising ID in your phone settings. Details in our Privacy Policy.

Supprimer votre compte (français)

Dans l’application : Profil → Supprimer mon compte, puis confirmez.

Par e-mail : écrivez depuis l’adresse liée à votre compte à tlt.corporation.contact@gmail.com, objet « Supprimer mon compte ScentMatch ». Suppression effectuée sous 30 jours maximum.

Sont supprimés : compte, garde-robe, historique Scent of the Day, avis, notes et préférences. Les sauvegardes sont purgées sous 30 jours. Seules des données pseudonymes d’analyse (14 mois max.) et de plantage (90 jours max.) non rattachées à votre compte peuvent subsister. Voir la politique de confidentialité.